Please email inquiries and comments to: info [x] gentlepharmacy.com Because spammers won't leave us alone, our e-mail address is not automated. Please enter the address in proper format, replacing [x] with @, without spaces. Orders for $99 and over (excluding shipping) qualify for 10% discount, which will be applied at the time of order processing. Your credit card is charged at the time of shipping. Orders are shipped no later than the next business day. Shipping - United States Both First Class and Priority MailŪ shipments are provided with USPS delivery confirmation. First Class Mail: 1 bottle - $2.60 2 bottles - $2.95 3 bottles - $3.10 Priority MailŪ - average delivery time 2 business days: 1 - 6 bottles - $5.15 7 or more bottles - $9.50 Flat Rate 8.125% sales tax is added to orders shipped within Texas. International shipping - see below Our guarantee: We are certain you will be satisfied with our product, but if you are not 100% satisfied for any reason (we would appreciate knowing your reason for dissatisfaction), return the product within 30 days to the address below for a full refund of the purchase price. Shipping cost is not refundable. If you have any questions, comments or regarding a return, you may contact us at: Gentle Pharmacy Laboratories P.O. Box 29723 San Antonio, TX 78229-0723 (210) 421-4905 [ Mon - Fri 9AM-4PM EST ] Fax: (775) 593-1907 Customer service email: customerserv [x] gentlepharmacy.com Because spammers won't leave us alone, our e-mail address is not automated. Please enter the address in proper format, replacing [x] with @, without spaces. International shipping We cannot ship to addresses in Canada. It is the customer's responsibility to check the legal requirements for importation and use of supplements in their country. Orders of 1 - 4 bottles outside the U.S. are shipped by Registered First-Class International Mail. Delivery time 4 - 7 business days; registered mail and customs processing may cause substantial delay. Larger orders may be shipped by Global Priority Mail to reduce the cost. Following rates are approximate examples for shipping one 30ml bottle of lotion: Mexico $2.45 Australia, Japan, New Zealand $5.30 All other countries $4.80 In addition to the above rates, $11.50 Registered Mail fee applies to all countries. In the event an order is returned for any reason to Gentle Pharmacy Laboratories, the shipping cost is not refundable. Customs Regulations International mail is subject to customs examination in the destination country. Purchasers are responsible for their country's customs or taxes. Customs regulations vary among countries; therefore, customers should check if they are allowed to import supplements from the US. Duties may be collected upon receiving the package and they are responsibility of the customer. The purchaser assumes the risk of any products being confiscated by customs. In such case, Gentle Pharmacy Laboratories cannot assume that risk and cannot issue a refund. In the event an order is returned to Gentle Pharmacy Laboratories by Customs, refund is limited to 75% of the purchase price. Shipping cost for such returned orders is not refundable. Import Restrictions DHEA: Australia - import solely for your own use. See Personal import scheme - Australian Government Department of Health and Aging (opens in new window). No import to the following countries: Austria Belgium Canada Canary Islands Denmark Finland France Germany Greece Ireland Italy Luxembourg Madeira Islands Monaco Netherlands Portugal San Marino Spain Sweden Switzerland United Kingdom Progesterone: Canada - no import. Australia, United Kingdom - import solely for your own use. For more information see the sites (open in new windows): Australian Government Department of Health and Aging - Personal import scheme United Kingdom - Natural Progesterone Information Service Disclaimer - FDA Compliance Statement Products and statements on gentlepharmacy.com website have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. Consulting your health care professional is recommended before using these products. Any links on this web site to other web sites are provided for your convenience only. We are not responsible for the content of those web sites and our inclusion of links does not imply any endorsement of the material on those web sites. |